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Windows hello fingerprint something went wrong windows 11 If you're having trouble signing in with your fingerprint, here are a couple of things to try: For the Fingerprint Power Button *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> Allow users to log on using biometrics ( set enabled) This is a personal computer, it does not belong to any organization. Once restarted, try to set up the Windows Hello Fingerprint recognition again. Windows Hello Face, "Something went wrong. ; Write down the thumbprint of the issuing CA certificate. r/WindowsHelp A chip A close button. " Also all the options to change my pin, add a fingerprint, etc are all greyed out. Now, every time I try to set up a fingerprint for Windows Hello, the following sequence of events occur: 1. Please refer to the following steps . Update Device Drivers. I’ve already installed Bitwarden on two other PCs with Windows 11 Pro and had no issue at all. If the Setup button is available under Windows Hello Fingerprint, click Set up, and then follow Open menu Open navigation Go to Reddit Home. Windows 10 Top Contributors: after these updates, this option gets "sorry something went wrong" message and won't let me go through to set up fingerprint. If all the above ways fail to solve the “something went wrong Windows Hello” issue, you can create and switch to a new user account. Stop the service called Windows BioMetric Service (WbioSrvc) 2. If you can't add a Windows Hello PIN in Windows 10/11 because the PIN option is grayed out or unavailable with the description "Something went wrong. Try again later ทั้ง PIN และ Fingerprint และอัพเดท windows เป็นเวอร์ชั่นล่าสุดแล้ว ทั้งนี้ลองอัพเดทตรง device manager Windows 11 and Windows 10 include some troubleshooters that can help you resolve various computer issues. 4. Expand the Biometric devices category, and then right-click the Windows Hello Face Software Device driver and select Uninstall device. " This is after multiple computer restarts, and upgrading my computer to windows 11. ; Go to the General tab and select the current certificates if there are multiple certificates, and then select View Certificate. My PC is HP 340S G7 Notebook PC. Press the Win + I key combination to open Settings and go to Accounts from the left Update or re-install the biometrics driver using the Device Manager tool on your PC. The cookie is used to store the user consent for the cookies in the category "Analytics". When I try to sign in to my computer using the Windows Hello fingerprint reader, I get a message saying "Something went wrong on our end" so I must use my PIN I am on a laptop running Windows 11. Let me know how it goes. Method 2: Local group policy Steps to Fix Windows Hello Fingerprint Error This option is currently Unavailable Something Went Wrong Try Again Later on Windows 10Step 1) Check Fingerprint Fortunately, there are several ways to fix this annoying issue. When you attempt to configure your fingerprint reader, your computer m I have a E580 (Type 20KS 20KT) Laptop (ThinkPad) - Type 20KS with Windows 11- All Windows and Lenovo updates done- Under Device Manager / Biometrics : only Synaptics WBDI-SGX. Help please. I tried following the solutions from Microsoft Office Support: 1. Similarly disable the other Windows Hello options if any. On this location, there will GUID. " I tried following the solutions from Microsoft Office I have just bought a new Surface Book, completed all the updates to v 1709 and I have tried to set up Windows Hello. Windows 11 I am using a 2019 asus vivobook x510u with Upon a recent reset, where I cleaned the drive and started fresh, Windows Hello fingerprint no longer works, although the Power button is fine. Something went wrong We weren’t able to set up your PIN. Windows Hello Fingerprint-This Option Is Currently Unavailable. Method 2. Open folder location in file explorer: C:\Windows\System32\WinBioDatabase\. In Windows, search for and open Sign-in options. msc. Upon a recent reset, Windows Hello fingerprint no longer works; although the Power button is fine. It is hard to tell why this could be happening. I also have the "Facial Recognition (Windows Hello) installed in my Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. I have a two year old Dell Inspiron 5515 with Windows 11 Home 64bit. " I've tried setting a new pin for a month now and If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. disable and re My laptop has a fingerprint sensor, and Windows recognizes it as a Windows Hello-compatible device. Go to C:\Windows\System32\WinBioDatabase. You'll need to set up a Hi Shahid. Windows 10 Top Contributors: Ask a new question NA. You can try again, or skip this step and set up a new PIN later. ” Step 2. Remove I have gone through many support pages and done many things to no avail: Delete the fingerprint and reinstate it. I am asked to input my pin which i do, and then I just get the message "Sorry something went wrong, couldnt turn on the camera, make sure its working properly" I have confirmed that the camera is working to take photos. Tried all driverfixes Cookie Duration Description; cookielawinfo-checkbox-analytics: 11 months: This cookie is set by GDPR Cookie Consent plugin. 22621 Build 22621)HAL 10. Type services. kapilarya. I removed my PIN and now Add is greyed out. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Here are steps for fixing Windows Hello: 1) First try the fixes here: ก่อนหน้านี้สามารถสแกนได้ปกติ แต่อยู่ๆก็แจ้งว่า something went wrong. I deleted the fingerprint and tried to set it up again through Settings, but I get a message saying "Sorry I have searched for solutions and attempted uninstalling the fingerprint device and restarting my device but the login option continues not to work. I've gone through Device Manager to Biometric devices, and the latest driver for Goodix Moc Fingerprint is installed. Windows Hello in Windows 11 typical provides you PIN, fingerprint and facial recognition. Delete your fingerprint, and register it again in Windows Hello settings. When I go to register my print, I get the error: Windows hello fingerprint setup not working windows 11 for Domain users. Now it displays a "currently unavailable" and "Something went wrong. Try doing Reset PC Keep my files from windows and check if it works. We’ve already seen how to setup fingerprint login in Windows 11 under this guide . Step 3. Turn off sleep mode (temp ofc) and delete the PIN and fingerprint and reinstate it . It supports fingerprint. How to set up fingerprint on Windows 11? Select Settings > Accounts > Sign-in options > Window Hello Fingerprint. Windows 11 Sorry something went wrong. The local AD its all so sync to the Azure. So, I guess the problem is not because of the update to Windows 11. Unfortunately, reactivating via App does not help. 1413Gigabyte Z790 Auros Elite AX i7-12700KFNexiGo N930W Windows Hello CameraMouse Camera CM02 Windows Hello Hello , Good to see you in Microsoft Community. It asks me to touch the fingerprint sensor. ” I have installed the driver package from To fix Something went wrong when setting up fingerprint on Windows 10, there are 3 simple steps that will work for sure. ; Right-click on the issuing CA server and select Properties. I touch the sensor. Windows 10 Top Contributors: Windows Hello PIN, Fingerprint and Face all gray out with message "Option unavaliable" and Something went wrong Hi. Follow the on Hi ToriUC, I am Dave, I will help you with this. Please check the basic hardware information of your device. The option I've tried setting up a new pin but then it says "Something Went Wrong We weren't able to set up your PIN. OS build 22000. " To anyone who will answer, I have two fingerprint drivers which are "Goodix fingerprint" and "Windows Hello Face Software Device". February 11, 2025. Find the one with date you recognized you register the fingerprint. Right-click it and select Stop from the list that appears. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on I tried removing Windows Hello, but it now wants me to sign into my microsoft email each and every time instead. Tips for Surface Laptop Go and Fingerprint recognition (Windows Hello) Some Surface Laptop Go models have a Fingerprint Power Button, so you can sign in to your Windows 11 PC using Fingerprint recognition (Windows Hello). In your description, you are unable to set up Windows Hello. Windows Hello for Business Cloud Trust has been set up and working fine. whenever I click on it, it doesn’t respond but whenever I don’t click on it, it keeps holding the space bar. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Windows hello fingerprint sensor won’t let me scan my finger. Reset the facial recognition and fingerprint options. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. MSC and hit the Enter key. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. So, let’s dive in and explore what you should do when Windows Hello fingerprint login isn’t working. Backup the old database: Open Windows Explorer. Open the Services pane I recently got a Dell Inspiron with Windows 11 preloaded. Locked post. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. i bought this laptop new, and been pretty active with the updates. Turn off the computer, hold the power button to turn it on, and repeatedly press F10, F12, or Esc, depending on the system manufacturer, as soon as the display lights up. Click on the unknown device (fingerprint sensor) needing the driver. On the other hand on my Windows 10 Home desktop the integration with Windows Hello seems not to be working. How to fix Something went wrong fingerprint error? 6. The machine supports fingerprint reading via Windows Hello and I use it for login and hey i personally like this feature of windows having fingerprint scanner like phone but my scanner when i start set up finger print then i touch the scanner so it says sorry something went When expanded, Windows Hello says 'Something went wrong. 1. Select Windows Biometric Service from the left-hand side column. Now if Once restarted, try to set up the Windows Hello Fingerprint recognition again. Windows 11/10 How to Guides, Help and Downloads. Then, when I chose to update 5 Best Windows Hello USB Fingerprint Readers for Your PC A Windows Hello USB fingerprint reader can make the mundane task of logging in to your Windows PC an easy and Fix 2: Prevent Windows From Turning Off Biometric Devices. How to update the fingerprint driver in Windows 11? Go to Device Manager > Biometric devices > right-click your fingerprint Harassment is any behavior intended to disturb or upset a person or group of people. If you *uninstall biometric driver from device manager *open group policy editor >> computer configuration>>Administrative Templates>> Windows Components>>Biometrics>> Allow the use of biometrics( set enabled)>> February 11, 2025. However, for whatever reason, some users sometimes are not able to sign in to Windows Harassment is any behavior intended to disturb or upset a person or group of people. This video will show you how to fix Windows Hello not working in Windows 11. Close windows hello, then try going through the setup again. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I - 8263811 Go to the device manager. Start the service Windows BioMetric Service again. I just bought a Specter x360 today, but when I try to set up Windows Hello Face and Fingerprint, it says "This option is currently unavailable", and "Something went wrong-- try again later" Below, it says "Windows Hello is preventing some options from being shown" I've troubleshooted my device, and I have the latest Windows update. How to identify the issue. It says that something went wrong and your PIN isn't available (code If you’re on Windows 11 and you’re suddenly unable to use the Windows Hello functionality anymore as you’re seeing the ‘Something went wrong‘ error, you should be able Windows 11/10 stores Windows Hello Pin-related details in the NGC folder. Type GPEDIT. #Win If you are about to purchase a new Windows 11 device, a top feature you should require is support for Windows Hello. Get app Get Windows Hello (pin & fingerprint) "currently available" on windows 11 . Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working. Something Went Wrong - Windows 11. msc does not help either. Upon a recent reset, where I cleaned the drive, Windows Hello fingerprint no longer works; although the Power button is fi Setelah dipilih, anda harus merestart komputer anda; Sekarang pemeriksa kembali apakah Windows Hello anda sekarang berfungsi dengan benar. ; Go to the Details tab and scroll down to the Thumbprint attribute. Update my fingerprint driver. Enable "Turn on convenience PIN sign-in" using Group Policy. *edit: setting Open the Run dialog box by pressing the Windows key and the R key together. However, you need to reconfigure the Windows I went to the settings to set up it again, and the windows showed me the following message: Each time I try to set up the fingerprint reader, I get the same above message. I'm Greg, an installation specialist and 9 year Windows MVP here to help you. Catatan : Jika di jendela 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. dat files. now the issue is that it says windows hello is currently unavailable. If you can't proceed to next method. This started happening after updating to win 11 , pls help me. When something goes wrong with your computer, System Restore should be used before restoring the computer to factory default settings. Noela Andosay Created on March 30, 2022. Open the Certificate Authority snap-in. Installed on 7/31/2021 . Press Set up, follow the further on-screen prompts, and use your finger to scan it to finish the process. #Win same here, windows hello stopped working after using ThisIsWin11. Try again later" message but there a Hi all, I’m facing a strange issue on my desktop with Windows 10 Home. Nếu bạn vẫn gặp sự cố với tính năng nhận diện khuôn mặt Windows Hello, hãy thử chạy bộ hướng dẫn giải quyết trục trặc có thể khắc phục sự cố. Try again later", Follow these detailed troubleshooting steps to resolve the “Something Went Wrong” error with Windows Hello on Windows 11: 1. I have gone to the Lenovo site to install drivers to try and get everything updated. Windows Hello is a biometric method of authenticating Just some background here first. I recently got a Dell Inspiron with Windows 11 preloaded. One reason for the “This option is currently unavailable” message could be problems with the Biometric driver Hope you all are fine! I have Dell i7 5590 and Windows 11 Pro version 23H2. It was working previously but after update I am unable to add fingerprint. The last resolution would be to reset the WinBio Open the Services Panel and Stop the biometric service: Press the Win + R keys together to open a Run dialog box. Everything about it used to work perfectly until a few days ago. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce Windows 11 Pro - Fresh installation with all updates (10. Check if there are any Windows updates pending on your PC, you can follow this article to Update Windows 10 and check if this fixes your issue. We determine that there may be some issues with the configuration information about Windows Hello (biometric services and caching of PINs). Please try again later. There can be many reasons for the feature failing to work. Try again later. This is a tedious process and I would have rather kept Windows Hello but whenever I go to sign-in options it says "Something went wrong. The option to add a finger or remove the fingerprint are greyed out and not clickable. However, with Microsoft’s release of its latest Windows Windows hello fingerprint setup not working windows 11 for Domain users. Just go to Settings > Accounts and click Add account. 24H2 was only released yesterday and there are some problems reported in that update, but I have not seen any problems with Windows Hello facial recognition listed, the best option may be to report this on the feedback hub (Windows Key + F) to their developers, they may be able to resolve this with a patch for 24H2. Under the sign in options, Windows Hello Pin, I see a message that says Something went wrong. Already tried to update Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. " Underneath there is an exclamation mark with "something went wrong. Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Next: remove this option in the Fingerprint section of Windows Hello. 100 . Win + Q to open the search box, type “ msinfo32 ”, then open “ Method 1: Check for Windows updates. The last resolution would be to reset the WinBio February 11, 2025. If not, just delete all DAT files. I have done so multiple times but the message is always the same. Bottom Line. Read detailed guide at https://www. when i create TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. So, deleting the NGC folder will solve your problem. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Windows 11 Top Contributors: neilpzz Whenever I try to use it, the system shows me "Something went wrong on our end. Go to Computer Configuration -> Administrative Templates -> System -> Logon. New comments cannot be posted. Try again later'. Now my finger scanner doesn't work. I have recently updated to windows 11. When I try to scan my thumb or finger to add, it says Sorry Something went wrong. It worked perfectly when I bought the laptop. Restart your PC and try to add a Windows Hello PIN again. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Now when I go to windows Hello it says swipe your finger and when I swipe to my finger it doesn't work and the light Issue: When signing in with Windows Hello PIN, Fingerprint or Face Camera triggers the message "sorry, something went wrong please I am on a laptop running Windows 11. i own a huawei matebook D14, ryzen 7. Then, follow the wizard to create a new account. Members Online The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 I have a two year old Dell Inspiron 5515 with upgraded Windows 11 Home 64bit. I have PC domain joined and MDM Azure signet in. I tried searching for updates (using windows 6) Stop Windows Biometric Services 7) Press Windows + R again 8) Enter: C:\Windows\System32\WinBioDatabase\ 9) Delete all files in this directory (assuming you are the only user) 10) Reboot system 11) Go to Windows > Settings > Accounts > Sign-in Options (again) 12) Set up PIN 13) Set up Fingerprint again. . 2. 3. This place is a collection of Windows 11/10 how-to guides, latest feature updates and tips, and a variety of useful downloads. ; Once Through my Microsoft account, I enabled Windows Hello so I can log in (I even reset it a few times), but through my settings Windows Hello still says "This option is currently unavailable". reactivating the three keys via gpedit. Copy CLI Reference Guide for the S4128F-ON Dell SmartFabric OS10 Enterprise. My current OS build is . If Windows Hello doesn’t work, you may get the message “something went wrong. com/windows-hello-not-working-in-wi Để cải thiện khả năng nhận dạng, hãy chuyển đến Cài đặt >Khoảncủa> Chọn đăng nhập > Nhận diện khuôn mặt (Windows Hello) và chọn Cải thiện nhận dạng. This PC has no group policy, it's my personal computer so I don't know what went wrong, but I would like to have my PIN back. Try again Later. I went into my sign-in options in settings and found that under facial recognition, fingerprint recognition, and pin it says "this option is currently unavailable. On the right side, double click on Turn on PIN sign-in and select Enable. Open the Services Can't setup or use Windows Hello due to the 'Something went wrong' error on your Windows 10 or 11 PC? Here's how to fix it. 2261. I did research online, and tried delete driver Space at automatically holding by itself, other buttons don’t have any issues but it’s just the space bar. Harassment is any behavior intended to disturb or upset a person or group of people. Fingerprint recognition functionality can occasionally cease to operate on Windows 11. Version 21H2 . windows hello fingerprint something went wrong massage disable for domain users. so my windows is at the latest version. We have a hybrid setup, AD and AAD using Azure AD Connect. I'm on windows 11 Pro, 23H2 dell inspiron 14 5420. Hello, I have updated my laptop to windows 11, and after a few weeks, I can not use my PIN, fingerprint, or even windows hello. Reset Windows biometric database. 0. If your fingerprint didn’t scan properly, or if you’re What can I do if I see the Windows Hello Something went wrong error on Windows 11? 1. Ensure that your device Make sure the Windows and HP support assistant updates are up to date. Threats include any threat of violence, or harm to another. 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